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Troubleshooting & Reporting Issues
Troubleshooting & Reporting Issues

Helpful troubleshooting tips to resolve common code issues

Leonardo Hurovich avatar
Written by Leonardo Hurovich
Updated over a year ago

If you're running into issues running your Anima-generated React code, try these troubleshooting steps, which should help resolve them:

1. Delete node_modules and Reinstall:

  • Delete the node_modules directory: rm -rf node_modules

  • Delete package-lock.json: rm package-lock.json

  • Reinstall dependencies: npm install

2. Reinstall the Project from Scratch:

If the above steps don't work, try setting up the project again from the beginning:

  • Delete the current project directory

  • Clone or download the project again

  • Follow the installation and setup instructions provided

3. Browser Console:

Often, the browser console might have additional logs or warnings not shown in your terminal. This might offer more clues to what the problem is.

4. Network Checks:

If your application communicates with external services, ensure:

  • Your network is stable and you can reach the internet.

  • There are no blocked requests in the browser's network tab.


Still Facing an Issue?

If you've gone through the troubleshooting steps and are still facing a problem, we're here to help! You can email us at support@animaapp.com. When reaching out, please provide:

  1. A clear and concise description of the issue.

  2. Steps to reproduce the issue.

  3. Screenshots or video recordings (if possible and relevant).

  4. Software and OS Versions:

    • Ensure you're running the recommended software versions.

    • Please note down and provide:

      • OS and browser versions (npx --yes envinfo --system --browsers)

      • Node version (node -v)

      • npm/yarn version (npm -v)

      • installed package versions (npm list --depth=0)

      • Any other relevant software versions

  5. Error Traces: Ensure you capture any error traces/messages that appear in the console. This will be essential information for understanding your issue.

This comprehensive information will significantly speed up the diagnosis of your issue and help us assist you in the best possible way. Thank you for your cooperation and understanding!


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